WinVet is committed to uncompromising
excellence in customer support. Giving our clients answers to
questions or help with their problems is a high priority. That is why we provide our clients with support via email and telephone; with weekend support available for emergency situations.
Users of WinVet must have a Support
Agreement in order to use our software. The following support
services are available to all licensed users of WinVet.
Unlimited Internet
Online Help
FREE to All Licensed Users
WinVet is the first veterinary
software vendor to give access to comprehensive information
24 hours a day via its web based Online Support and Training. In
addition to being able to contact us by email or phone, this service
radically improves the way our clients can get help.
Through the Support section of
our website, our Online Help features a comprehensive FAQ’s
(Frequently Asked Questions), a detailed How To section, and access to
our entire library of Support Viewlets (What is a Viewlet – click
here to view sample), plus more!
Providing support via the Internet
offers the most current information that is constantly changing and
being added to. Our online Support provides easy to use and understand
information that is visually able to provide answers to your
questions.
Unlimited E Mail
support
FREE to All Licensed Users
All licensed users of WinVet can access
our support department by emailing us at help@winvet.com.
Replies are prioritized based on their urgency and secondly on the
order they were received. Email support can be sent at any time and
replies can be expected within 1 hour during normal support hours.
Telephone
Support
A telephone support must be chosen and is the best way to provide our users training, everyday maintenance, how-to’s etc. We provide unlimited support from the hours of 7am PST to 5 pm PST and also emergency support on the weekends.
